Complaint and request handling with a case number, an owner and a deadline
Every request, complaint or claim comes in with a filing number, is assigned to the area that answers and carries its due date. Whoever filed it can track it.
All processes
Petición, queja o reclamo
Illustrative document, in Spanish
- Laura Restrepo Gil
- Reclamo
- Cobro de cuota de manejo
- 12 nov 2026, 09:42
- Servicio al asociado
- 3 dic 2026
- Recibida09:42
- Asignada09:50
- RespuestaEn curso
- CierrePendiente
- Con su radicado
How many complaints expire without an answer?
With a filing number, an owner, a deadline and tracking.
How the process runs
Filing number
Each request gets its number on arrival, by form or by email.
Owner and deadline
It is assigned to the area that answers, with its due date.
Traceability
Every step is recorded until the answer.
Tracking
The member checks the status with their filing number.
What you stop doing
Receiving complaints by email, phone and front desk with no single record.Forwarding the case between areas until someone answers.Counting days by hand to stay within the deadline.
What solves it
- Mensajero Digital
- Mensajero Digital is the platform for building forms and processes without code, with identity checks and electronic signatures.