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The paperwork that holds your sector up, and how it gets solved

Sixteen sectors. For each one, the problem that comes up most, what is processed with Mensajero Digital and what is signed with Nexafirma. For cooperatives, also what Balancoop delivers.

Employee funds, cooperatives and mutuals

The loan is approved, but the paperwork is still in emails and on paper.

Processed with Mensajero Digital

  • Loan application with attachments, assessment and committee decision in one case
  • Member onboarding with identity check and restrictive lists
  • Delivery of vouchers, tickets and aid with a record of each one
  • Assembly votes

Signed with Nexafirma

  • Promissory notes
  • Loan applications
  • Member enrolment
  • Payroll deduction authorisations

Reported with Balancoop

  • Solidarity Benefits Statement for each member
  • Reports for employers
  • Social Balance for the Supersolidaria

Human resources

Every new hire goes through emails, forms and loose signatures.

Processed with Mensajero Digital

  • Employee onboarding: data, supporting documents and identity check in one form
  • Leave, permits and certificates with the manager's approval
  • Travel expenses settled with their receipts

Signed with Nexafirma

  • Employment contracts, amendments and renewals, one by one or in bulk
  • Internal policies with read confirmation
  • Confidentiality agreements
  • Performance reviews and records

Real estate

The deal falls through while papers and signatures are being gathered.

Processed with Mensajero Digital

  • Tenant and co-signer screening with identity check and restrictive lists
  • Repair requests with an owner and tracking
  • Property handover and return with photos and attachments

Signed with Nexafirma

  • Lease agreements
  • Sale commitments
  • Move-in and move-out inventories
  • Co-signer documents

Health: clinics and hospitals

The consent form is on paper and cannot be found when you need it.

Processed with Mensajero Digital

  • Patient admission and data updates from their phone
  • Requests, complaints and claims with a filing number, an owner and deadlines
  • Supplier invoices read and routed to the approving area

Signed with Nexafirma

  • Informed consents
  • Medical and procedure authorisations
  • Signed medical records
  • Contracts with professionals

Transport and logistics

You delivered the goods, but cannot prove it.

Processed with Mensajero Digital

  • Driver and vehicle onboarding with documents and identity check
  • Route incidents reported from the phone, with photos
  • Settlement of advances and trip expenses

Signed with Nexafirma

  • Proof of delivery signed on the driver's phone
  • Transport contracts
  • Cargo manifests
  • Driver registration

Logistics and ports

The cargo moved, but the document that proves it is missing.

Processed with Mensajero Digital

  • Cargo entry and release requests with approval by area
  • Visitor and contractor registration with identity check
  • Inspections and incidents with photos and an owner

Signed with Nexafirma

  • Receipt and dispatch records
  • Cargo release authorisations
  • Manifests and waybills
  • Agreements with operators and carriers

Telecommunications

You sold the service, the customer denies it and you cannot prove it.

Processed with Mensajero Digital

  • Field sales with customer identity check and OTP code
  • Installation orders with an owner, deadlines and evidence
  • Complaints with a filing number the customer can track

Signed with Nexafirma

  • Service and minimum-term contracts
  • Number portability
  • Line activations
  • Signed complaints

BPO and call centres

People are ready to start, but onboarding is still stuck in paperwork.

Processed with Mensajero Digital

  • Bulk onboarding: data, supporting documents and identity check
  • Payroll changes with the supervisor's approval
  • Handover of uniforms and equipment with a record

Signed with Nexafirma

  • Bulk hiring in one flow
  • Employment contracts and confidentiality agreements
  • Data processing authorisations
  • Renewals

Insurers

You pay claims on weak documents.

Processed with Mensajero Digital

  • Claims filed with a form, attachments and photos
  • Identity check and restrictive lists for policyholders and beneficiaries
  • Staged review and approval, with deadlines per task

Signed with Nexafirma

  • Policy issuance
  • Claim statements
  • Beneficiary validation
  • Renewals

Lawyers

Your client is far away and the legal risk is yours.

Processed with Mensajero Digital

  • Client onboarding with identity check and restrictive lists
  • Case documents received with a filing number
  • Internal document review before sending for signature

Signed with Nexafirma

  • Powers of attorney and mandates
  • Civil and commercial contracts
  • Confidentiality agreements
  • Minutes and agreements

Administrative agencies

The procedure stalls because a document or a client signature is missing.

Processed with Mensajero Digital

  • Client documents received with a list of mandatory attachments
  • Each procedure with an owner, a stage and a due date
  • Clients track their procedure with a filing number

Signed with Nexafirma

  • Powers of attorney for procedures
  • Administrative authorisations
  • Signed declarations

Schools and universities

Enrolment is delayed by documents and signatures from guardians and students.

Processed with Mensajero Digital

  • Admission and enrolment with a form, attachments and identity check
  • Requests for certificates, grants and credit transfers with approval
  • Supplier invoices with an approval route

Signed with Nexafirma

  • Enrolment contracts
  • Parent and guardian consents
  • Teaching contracts
  • Signed certificates and diplomas, with QR code

Language schools

Every enrolment repeats the same manual process.

Processed with Mensajero Digital

  • Online enrolment with data, attachments and OTP validation
  • Schedule or level change requests with approval
  • Certificate requests with tracking

Signed with Nexafirma

  • Enrolments and renewals
  • Enrolment contracts
  • Signed certificates, with QR code

Tourism and hotels

Your guests are far away and the booking needs data, documents and a valid signature.

Processed with Mensajero Digital

  • Guest registration before arrival, with ID document and identity check
  • Group and event requests with quote and approval
  • Supplier invoices read and routed to the approver

Signed with Nexafirma

  • Booking forms and conditions
  • Security deposits
  • Stay contracts at check-in
  • Promissory notes

Event companies

The client has paid, but the contract and conditions were never properly signed.

Processed with Mensajero Digital

  • Quote request with event details and attachments
  • Supplier orders with approval and dates
  • Event expense settlement with receipts

Signed with Nexafirma

  • Service contracts
  • Quote acceptance
  • Image-use authorisations
  • Delivery records

Software companies

Your customer leaves your system to sign, and you lose control there.

Processed with Mensajero Digital

  • Customer onboarding with identity check
  • Support requests with a filing number, an owner and deadlines
  • Supplier invoices with an approval route

Signed with Nexafirma

  • Signing inside your own software
  • API integration
  • Contracts with customers and suppliers
  • Terms of service

Forms and processes are configured without code and fitted to each entity. Signatures use ONAC-accredited certificates in Colombia and are valid under eIDAS in the European Union, with timestamp and OTP code by WhatsApp, email or SMS.

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